Shipping policy
At JMJ Catholic Products, we aim to dispatch your order as quickly and safely as possible.
Free Shipping over $150
We offer free Australia-wide shipping on all orders over $150.
Flat Rate Shipping
For orders under $150, a flat rate of $14.95 applies.
Shipping Times
As we use Australia Post for deliveries, we cannot control delivery times, but we do our best to dispatch all orders of in-stock items on the next business day.
If your order includes a preorder item, we will hold your items for dispatch and send them together once the preorder item/s arrive from our suppliers. This is necessary to keep our costs and prices down. If you need some items more quickly, contact us and we can arrange a split shipment for an additional postage cost.
Preordered Items
We have scoured the planet in an effort to provide the best range of quality Catholic products. Accordingly, some of our larger, customised or niche items are not kept in our warehouse and require us to place orders with those suppliers after the product is sold. For these items, it typically takes 2–5 weeks following your order to reach our warehouse, after which we will ship directly to you.
Estimated timeframes for each of these items are provided on the relevant product page, but if you have specific questions beyond that, please don't hesitate to reach out.
Made-to-Order Products
Some items, including select apparel and jewellery, are made to order and will require additional time before dispatch. The expected timeframe will be clearly specified in the product listing.
Shipping Methods & Tracking
We use Australia Post (unless specified otherwise) and dispatch orders every business day. Most orders are sent by the next business day after purchase.
Shipping methods are determined by the size and nature of the items ordered:
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Parcels and higher-value items are sent with tracking. Once dispatched, you will receive an email with tracking details so you can follow your delivery's progress.
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Smaller items, such as a single rosary or booklet, may be sent as a letter without tracking. In these cases, you will receive a dispatch confirmation email, but tracking information will not be available.
This helps us to reduce costs and keep prices low, as well as offer free shipping on orders over $150.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us so we can look into it and arrange a replacement in the rare event that a parcel is lost.
If you have any questions about shipping, please contact us at any time.
